Online Student Help

 

Helpful Resources for Online Students

 

  1. Student Connect | vcambassador@vcccd.edu | 805-289-6420

    1. Help Topics: Online Applications, Set Up your Portal Access / Passwords, Enrollment, Course Offerings, Class Schedules, Academic Programs, Financial Support, Academic Support, Personal Support, Campus Tours

    2. Hours: Monday & Tuesday 8:30 a.m. to 6:30 p.m.; Wednesday & Thursday 8:30 a.m. to 5:00 p.m.; Friday from 8:30 a.m. to 12:30 p.m.

  2. VC DE Student Help Desk│VCDEStudentHelp@vcccd.edu│(805) 289-6452

    1. Help Topics: Canvas, ConferZoom, General Online Classes Questions, Online Student Orientation

    2. Hours: Monday 8 - 4;  Tuesday 10 - 4;  Wednesday 8 - 4;  Thursday 10 - 4

  3. VCCCD District IT Help Desk | DistrictHelpDesk@vcccd.edu│(805) 652-7777

    1. Help Topics: MyVCCCD Student Portal, Student Email Accounts, Login/Password

    2. Hours: Monday-Friday: 8:00 AM - 5:00 PM

  4. 24/7 Canvas Support Hotline│(844) 303-4505 

    1. Help Topics: Canvas Technical Support (e.g. posting to a discussion board, uploading an assignment, taking a quiz, etc.)

    2. Hours: Mon-Sun: ALL DAY