The Multi-Skilled Medical Assisting Course (BUS V97) is an intensive short-term training program designed to prepare students for employment in the medical field as administrative and clinical medical assistants. This is an 18-week program that runs six hours per day on Monday through Thursday during the Spring and Fall semesters.
Training includes three main areas of study: General Medical Education, Administrative and Insurance Skills, and Clinical Skills.
Students must achieve 70% in all skills to complete the course. Successful students are eligible to take certification exams offered by the California Certifying Board for Medical Assistants or the National Center for Competency Training. For more information about certification, go to or

What does the Multi-Skilled Medical Assisting course (BUS V97) cover?

Front Office Skills:

  • Receptionist Duties
  • Oral Communication Skills (including phone skills)
  • Written Communication Skills
  • Abstracting and Completion of Medical Questionnaires
  • Completing diagnostic test requisitions
  • Appointment Scheduling – Office, Surgery, and Diagnostic Testing
  • Medical Records & Charting
  • Introduction to Electronic Health Records
  • Filing
  • Collection Procedures
  • Bookkeeping & Banking
  • Payroll

Medical Insurance



  • Government Insurance Plans
  • Private Insurance Plans
  • Worker’s Comp and State Disability
  • Managed Care and Authorizations
  • CPT, ICD9, and HCPCS Coding
  • Insurance Billing
  • Provider Reimbursements
  • Processing EOBs

Clinical Skills:

  • Infection Control & Sterilization Techniques
  • Taking Medical Histories
  • Performing Vital Signs
  • Triage
  • Specialty Procedures (Eye, Ear, Rectal, & Pelvic)
  • Examination Positioning & Preparation
  • Assisting with Special Exams
  • Specimen Collection & Laboratory Procedures
  • EKGs
  • Minor Surgical Preparation & Assisting
  • Administration of Medications & Dosage Calculations
  • Reading and Writing Prescriptions
  • Mobility Assistance
  • First Aid

General Medical Education:

  • Medical Specialties and Allied Health Professionals
  • Professionalism & Teamwork
  • Medical Ethics
  • Legal Responsibilities & Legal Terminology
  • HIPAA Privacy Training
  • OSHA General Safety and Bloodborne Pathogen Training
  • Medical Terminology
  • Body Systems and Organ Functions
  • Medical Abbreviations
  • Introduction to Pharmacology
  • Computer Skills, including:
    • Word Processing
    • Patient Management Software
    • Appointment Management
    • Insurance Billing
  • Job Search
  • Resume Writing
  • Interviewing Techniques