Objective Four

VC Strategic Goal 2: Provide students with information and access to diverse and comprehensive support services that lead to their success.

  VC Objective 4: Implement the Student Services Redesign Plan   

VCCCD Board Goal 1: Access and Student Success 

# Action Steps Responsible Party Timeline Progress
 4.1 Move Welcome Center and staff into new location and become fully operational Project Director, Registrar November 2011  Completed
 4.2 Analyze and map flow of information, services, decision points and outcomes for diverse populations of stakeholders Consultant  Fall 2011 Analysis completed May 2012
 4.3 Reactivate and realign reengineering committees Project Director, Activity Director, Student Services Liaison groups   November 2011 Committees realigned, Meetings continue throughout academic year
 4.4 Design, develop and go live with new online orientation Student Services Team, Project Director, Activity Director  November 2011 - June 2012 Online orientation script developed, go live anticipated Fall 2012
 4.5 Analyze and map flow of information, services, decision points and outcomes for diverse populations of stakeholders Consultant Fall 2011 Analysis completed May 2012
 4.6 Develop an intervention process for students on probation/dismissal Activity Director, Student Services Liaison groups November 2011 – June 2012 Completion anticipated Fall 2012
 4.7 Design early alert process to be more effective Student Services Teams, Project Director, Web and Distant Education Task Force November 2011-November 2012  In process
4.8 Implement early alert process to be more effective Student Services Teams, Project Director, Web and Distant Education Task Force November 2011-November 2012 In process
 4.9 Analyze and map flow of information, services, decision points and outcomes for diverse populations of stakeholders Consultant Fall 2011 Analysis completed May 2012
 4.10  Hold an inservice for all student workers in all student services programs for the purpose of cross training Activity Director, Student Services Liaison groups  December, 2011 Completed 12/2011
 4.11 Analyze student worker training program Consultant  May 2012 Pending
 4.12 Continue comprehensive data collection and analysis for all project obejctives and quantify outcomes Institutional Research, Project Director, Activity Director July 2011 – ongoing Pending
 4.13 Continue to identify and prioritize new online academic support and student services at Ventura College and Oxnard College Student Services Teams, Project Director, Activity Director, Consultant services, District Wide Web and Distant Ed Task Force July 2011-June 2012 Pending
4.14 Continue to enhance and evaluate Welcome Center Activity Director, Student Outreach Specialist, Student Services Specialist June 2011-June 2012 Pending
 4.15 Analyze and map flow of information, services, decision points and outcomes for diverse populations of stakeholders Consultant June 2012 Analysis completed May 2012
 4.16 Continue comprehensive data collection for all project objectives and quantify outcomes Institutional Research, Project Director, Activity Director

July 2011 – June 2012

Pending
 4.17 Design, develop, pilot, evaluate and revise, soft roll-out, evaluate and revise, “go live” with prioritized online services at Ventura College and Oxnard College Student Services Teams, Project Director, Activity Director, Consultant services, District Wide Web and Distant Ed Task Force July 2011 – June 2012 Pending
 4.18 Revise Web portal hierarchy, information and services to align with identified flows as needed Consultant
Activity Director
July 2012 – June 2013 Pending
 4.19

Analyze and map flow of information, services, decision points and outcomes for diverse populations of stakeholders

Consultant July 2012 Pending
 4.20 Plan and execute 3 student focus groups to provide suggestions to  the improved Activity Director June 2013 First focus group in Feb. 2012
 4.21 Analyze and map flow of information, services, decision points and outcomes for diverse populations of stakeholders Consultant  June 2013 In process