Prospective DE Student FAQ

 
  1. How do I get started with distance education/taking online classes?

  2. I am trying to register for the online orientation but I get the error message, "Not able to self-register." What should I do?

  3. I can’t log in to the MyVCCCD portal. It says that I locked my account or my password is incorrect.

  4. I registered for a class today, and the instructor sees me on his or her classlist, but I still can’t access the Desire2Learn part of the course.

  5. I am enrolled in an online class but I still cannot access the class online after the 24-hour delay. I've also emailed the teacher a few times and haven't heard back.

  6. I want to add your course. Can you give me an access code?

  7. I'm waitlisted for a class. How do I get access?

  8. I can’t take the midterm or final on campus. How do I take it?

  9. I’m authorized for double time or time and a half on a test, or I have some other accommodation. How do I make sure I receive it?

  10. My internet crashed during an exam and then my time ran out so I couldn’t finish my test. Can you reset it for me?

  11. I am trying to register for the online orientation, but i get the error message, "Not able to self-register." What should I do?

     



     

  1. How do I get started with distance education/taking online classes?
    For information about course content or on campus responsibilities, you need to contact your instructor.

    There are a few other resources available for you:

    An online course requires you to have excellent time management skills. It would be up to you to turn in and be aware of all assignments and due dates. Take our readiness assessment to give you a general idea of what skills are required for an online class. We also have D2L Orientations on how to use Desire2Learn. You can take an online orientation or a live orientation in person.

  2. I am trying to register for the online orientation but I get the error message, "Not able to self-register." What should I do?
    Send an e-mail to vcd2lhelp@vcccd.edu. Include your name, your student ID number (900 number), the error message, and we will fix the problem for you.

  3. I can't log in to the MyVCCCD portal. It says that i locked my account or my password is incorrect.
    Us the "Forgot username?" and "Forgot password?" links on the portal sign in page. If you don't know or can't remember the answers to the secret questions you set up, you can visit the Welcome Center and they can reset your password. You will need a valid photo ID.

  4. I registered for a class today and the instructor sees me on his/her classlist, but I still cant access the Desire2Learn part of the course.
    There is an approximately 24-hour delay from the time you register until the time you are enrolled in the Desire2Learn course shell. Desire2Learn and the program you use to register for courses only sync up once a day, starting very early in the morning. If you register for a class, you should be able to access it in Desire2Learn the following day.

  5. I am enrolled in an online class but I still cannot access the class online after the 24-hour delay. I've also emailed the teacher a few times and haven't heard back.
    Is your class a late-start class? This may be the reason why the instructor is not replying or why you cannot access the course yet. If that is not the case, please email us at vcd2lhelp@vcccd.edu with your full name, student ID number (900 number), and the CRN number of the class you are trying to access.

  6. I want to add your course. Can you give me an access code?
    You will need to speak directly to the instructor for information about adding and dropping courses. They are the only ones with access to add codes.

  7. I'm waitlisted for a class. How do I get access?
    Please login directly to d2l.vcccd.edu and click the waitlist tab on your D2L homepage to access your class. Once you are officially a student your course will show up on the "student tab" and you can access from your MyVCCCD Portal, using the My Courses icon.
  8. I can’t take the midterm or final on campus. How do I take it?
    You can work with the instructor and the distance education office to find a proctor. A proctor will need to be someone who works at a local community college, college, university, or library near you. Typically that person works in the office of distance ed or some kind of proctoring center. They must have a work email (no Gmail, Yahoo!, hotmail, etc.) and verifiable contact information. Students in the military can also work with someone on base/post to arrange a proctor. Once the proctor is chosen, the student should email his or her instructor the proctor's pertinent information (name, job title, phone number, email address, etc.) The instructor will be in contact with the proctor to make sure the midterm is set up properly and to relay any instructions about the exam to the proctor.

  9. I’m authorized for double time or time and a half on a test, or I have some other accommodation. How do I make sure I receive it?
    The fastest way to get it set up is to have the VC counselor who authorized you for the extended time or other accommodations to email your instructor with the pertinent information (your name, student ID, the CRN for the course, and the accommodations).

  10. My internet crashed during an exam and then my time ran out so I couldn’t finish my test. Can you reset it for me?
    The Distance Ed office can’t reset quizzes or exams without the instructor’s permission. Please contact your instructor with the situation.

  11. I am trying to register for the online orientation, but i get the error message, "Not able to self-register." What should I do?
    Send an e-mail to vcd2lhelp@vcccd.edu. Include your name, your student ID number (900 number), the error message, and we will fix the problem for you.