Current Student FAQ


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FAQ - Current Students

  1. I can’t log in to the MyVCCCD portal. It says that I locked my account or my password is incorrect.

  2. I still haven't received my certificate for completing the D2L / Canvas Orientation. What's going on?

  3. I can't log in to Canvas. What can I do?

  4. I registered for a class today, and the instructor sees me on his or her classlist, but I still can’t access the Desire2Learn or Canvas part of the course.

  5. I am enrolled in an online class, but I still cannot access the class online after the 24-hour delay. I've also emailed the teacher a few times and haven't heard back.

  6. I want to add your course. Can you give me an access code?

  7. I'm waitlisted for a class. How do I get access?

  8. I’ve never taken an online class before and I have some questions. How do I get started?

  9. I can’t take the midterm or final on campus. How do I take it?

  10. I’m authorized for double time or time and a half on a test, or I have some other accommodation. How do I make sure I receive it?

  11. My internet crashed during an exam and then my time ran out so I couldn’t finish my test. Can you reset it for me?

  12. I am trying to register for the online orientation, but i get the error message, "Not able to self-register." What should I do?

  13. I can't view videos in an online class. What can I do?

  14. How do I hide the original post when replying to my classmate's discussion post?
     


Answers

  1. I can’t log in to the MyVCCCD portal. It says that I locked my account or my password is incorrect.
    Use the "Forgot username?" and "Forgot password?" links on the portal sign in page. If you don't know or can't remember the answers to the secret questions you set up, you can visit the Student Connect Center and they can reset your password. You will need a valid photo ID.
     
  2. I still haven't received my certificate for completing the D2L / Canvas Orientation. What's going on?
    After waiting three or so business days, please check your SPAM/Junk folder. If it wasn't there, please email us at VCDEStudentHelp@vcccd.edu to check the status of the certificates. We grade and create a certificate for each student individually, but we usually get the certificates sent out within a couple days. Thank you for your patience!
     
  3. I can't log in to Canvas. What can I do?
    First, be sure to be using Google Chrome when trying to log on to your Canvas course. Never use Internet Explorer, it will bring an error page. If you are using Google Chrome, and it is not a password/username issue, please contact Canvas Support at (844) 303-4505. They are available 24 hours a day / 7 days a week for technical support.
    Please note: Contact your instructor regarding issues or questions regarding course work or grades.
     
  4. I registered for a class today, and the instructor sees me on his or her classlist, but I still can’t access the Desire2Learn or Canvas part of the course.
    There is an approximately 24-hour delay from the time you register until the time you are enrolled in the D2L/Canvas course shell. D2L/Canvas and the program you use to register for courses only sync up once a day, starting very early in the morning. If you register for a class, you should be able to access it in D2L/Canvas the following day.

  5. I am enrolled in an online class but I still cannot access the class online after the 24-hour delay. I've also emailed the teacher a few times and haven't heard back.
    Is your class a late-start class? This may be the reason why the instructor is not replying or why you cannot access the course yet. If that is not the case, please email us at VCDEStudentHelp@vcccd.edu with your full name, student ID number (900 number), and the CRN number of the class you are trying to access.

  6. I want to add your course. Can you give me an access code?
    You will need to speak directly to the instructor for information about adding and dropping courses. They are the only ones with access to add codes.

  7. I'm waitlisted for a class. How do I get access?
    Please login directly to d2l.vcccd.edu and click the waitlist tab on your D2L homepage to access your class. Once you are officially a student your course will show up on the "student tab" and you can access from your MyVCCCD Portal, using the My Courses icon.
  8. I’ve never taken an online class before and I have some questions. How do I get started?
    For information about course content or on campus responsibilities, you need to contact your instructor.

    There are a few other resources available for you:

    An online course requires you to have excellent time management skills. It would be up to you to turn in and be aware of all assignments and due dates. Take our readiness assessment to give you a general idea of what skills are required for an online class. We also have Distance Education Orientations on how to use Desire2Learn and Canvas. You can take a self-paced online orientation or a live orientation in person.

  9. I can’t take the midterm or final on campus. How do I take it?
    You can work with the instructor to find a proctor. A proctor will need to be someone who works at a local community college, college, university, or library near you. Typically, that person works in the office of distance education or some kind of proctoring center. They must have a work email (no Gmail, Yahoo!, Hotmail, etc.) and verifiable contact information. Students in the military can also work with someone on base/post to arrange a proctor. Once the proctor is chosen, the student should email his or her instructor the proctor's pertinent information (name, job title, phone number, email address, etc.) The instructor will be in contact with the proctor to make sure the midterm is set up properly and to relay any instructions about the exam to the proctor.

  10. I’m authorized for double time or time and a half on a test, or I have some other accommodation. How do I make sure I receive it?
    The fastest way to get it set up is to have the VC counselor who authorized you for the extended time or other accommodations to email your instructor with the pertinent information (your name, student ID, the CRN for the course, and the accommodations).

  11. My internet crashed during an exam and then my time ran out so I couldn’t finish my test. Can you reset it for me?
    The Distance Ed office cannot reset quizzes or exams without the instructor’s permission. Please contact your instructor with the situation.

  12. I am trying to register for the online orientation, but i get the error message, "Not able to self-register." What should I do?
    Send an e-mail to VCDEStudentHelp@vcccd.edu. Include your name, your student ID number (900 number), the error message, and we will fix the problem for you.

  13.  I can't view videos in an online class. What can I do?
    Make sure that your computer does not have any pop-up blockers enabled.

  14. How do I hide the original post when replying to my classmate's discussion post?
    Please follow the instructions in this tutorial. Have you seen the Student Tutorials page? There are more tutorials like these available for your reference.

 

For further help or questions, please contact us at VCDEStudentHelp@vcccd.edu or call at 805.289.6452.