Frequently Asked Questions

Table of Contents

  1. Do I need to make an appointment?
  2. How long do I have to wait for an appointment?
  3. Do I need to pay at the time of my visit?
  4. Can I get medications, if needed?
  5. What is the fee to see a doctor or nurse practitioner?
  6. What services do you provide?
  7. If I have insurance, will it cover the services?
  8. Can I see a counselor or therapist?
  9. Do you have dental services?
  10. Do you offer low-cost student insurance?
  11. Do you have vision/eye services?
  12. What kind of birth control or gynecological services do you offer?
  13. Do you do Sexually Transmitted Disease (STD) or Human Immunodeficiency Virus (HIV) testing?
  14. Are my visits and records kept confidential?

1.  Do I need to make an appointment?

Yes, you are encouraged to  schedule an appointment. However, if you are very ill and need to be seen, we will try to accommodate you.

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2.  How long do I have to wait for an appointment?

It depends on what you're coming in for, but usually we can fit you in either that day or within a few days.

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3.  Do I need to pay at the time of my visit?

 Many services are already covered by your student fees. If you do incur a cost, we bill your student account at the Student Business Office.

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4.  Can I get medications, if needed?

We do offer many commonly used medications at a significant discount, as well as free samples. In addition, our clinicians can write you a prescription and help you find the most affordable pharmacy in your area for that medication.

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5.  What is the fee to see a doctor or nurse practitioner?

There is no fee for the exam or consultation, but there will be a minimal fee for any lab work, certain supplies that may be used during minor procedures, medications, or injections. There is a $20 fee for the  physical exams required by Health Science Programs.

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6.  What services do you provide?

We provide treatment for acute illness, injury and physical exams by physicians and nurse practitioners.  We also provide personal counseling, free rapid HIV screens, STI screens, general labs, pregnancy tests, birth control and emergency contraception, TB testing, immunizations, basic vision screens, diabetes and cholesterol screening, cardiac risk assessment, fitness and nutritional counseling, immunizations, health education and dispense medications. Chronic conditions are referred to your primary care provider. If we are unable to provide you with a needed medical service, we will refer you to an outside resource.

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7.  If I have insurance, will it cover the services?

No, we don't bill your insurance for the visits, services, medications, or lab work. 

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8.  Can I see a counselor or therapist?

Yes, we provide six personal counseling sessions per semester at no cost to you. Counseling interns work under the supervision of a Licensed Clinical Social Worker.

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9.  Do you have dental services?

No, but if you call 211 they will help you access lower cost dental care that may be available to you in Ventura County. In addition, Oxnard College provides low cost dental cleaning and exams (805) 986-5823.

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10.  Do you offer low-cost student insurance?

No, the health fee covers most of out services. However, we can provide you with information on low-cost insurance plans that you may qualify for.

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11.  Do you have vision/eye services?

We can perform limited vision screening (prescriptions for glasses are not given) and treat eye infections. We do have a partnership with the Lyon's club that may help you with providing free/low cost optometry services and prescription glasses.

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12.  What kind of birth control or gynecological services do you offer?

We offer the morning after pill and pregnancy tests for a low fee. Condoms are always available for free.

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13.  Do you do Sexually Transmitted Infection (STI) or Human Immunodeficiency Virus (HIV)
       testing?

Yes. We provide free rapid HIV screening. We also provide screening for all other Sexually Transmitted Infections (STIs)  for a reduced fee. You can also access low cost/free STI testing through Planned Parenthood  at 888-898-3806. We also offer a free vaccination (to males and females ages 19-26) to prevent HPV - Human Papillomavirus.

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14.  Are my visits and records kept confidential?

Yes, your medical and counseling visits and records remain strictly confidential.

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