Reception Skills

What is a receptionist?receptions_skills


receptions_skillsCareer Opportunities

According to the 2014-15 Occupational Outlook Handbook:

Employment of receptionists and information clerks is expected to increase by 14 percent from 2012 to 2022, which is about the average for all occupations. Employment growth will will be highest in the healthcare industry, such as offices of physicians and in other health practitioners.  Related work experience and good computer skills will help with job prospects.

For more information and to see full report visit http://www.bls.gov/oco/ocos134.htm


BUS V94 Professional Reception Skills

4 units
Hours: 4 lecture weekly

Students will learn to identify attributes of an effective receptionist and develop listening and communication skills, filing, telephone and basic computer skills. Time management and conflict resolution will also be covered. Additionally, students will create a resume and practice interviewing techniques. 


Student Learning Outcomes

  1. Students will acquire and apply the technical skills necessary to secure entry level employment in the clerical field through written exercises, electronic exercises, record management and role playing. 
  2. Students will produce work processing documents, resumes, professional email, manage records, and use the Internet to search efficiently. 
  3. Students will receive, organize, prioritize, and transmit information appropriately and accurately both verbally and non-verbally to demonstrate appropriate office communication.
  4. Students will know how to prepare a resume and accomplish a successful job interview. 

Professional Reception Skills Proficiency Award

A Proficiency Award is given to students upon completion of BUS V94.


For more information, please contact the Business Department Chair, Debbie Newcomb at dnewcomb@vcccd.edu